Our Support Services

This service is ideal for smaller organizations that need some form of structured quality management, but can’t justify the expense of a full-time position.
Towers of Quality represents your organization’s quality discipline to customers, helps other functions stay on-track and implements any necessary actions to maintain or enhance your organization’s reputation for quality.
We generally work remotely, while spending time at your location as needed. We can also be on-call. We collect a monthly retainer and invoice any additional fees separately.

Perhaps your customer has issued a corrective action (CAR) to your organization. Maybe they expect 5-why, 8-D or fishbone diagrams in the response. Perhaps you already submitted a response and it was rejected.
The fact is, corrective action responses are seldom done correctly. They often rely on an incomplete root cause analysis, and the corrective action ends up being the same as the correction.
What to do? We can help. Whether it is to lead your team through a one-time repose, or provide root-cause analysis training, we are here for you.

Are your internal audits ineffective? Are you unable to spare valuable personnel to conduct internal audits? Do you want to avoid having employees audit their own work? Are you reluctant to invest on training your employees as internal auditors? We can help.
We have the skills and experience to conduct thorough and detailed audits of your quality management system. Our audit reports will meet the requirement of carrying out internal audits. They will also expose real opportunities for improvement that will reduce errors and make your business more efficient.

Is your supply chain failing to meet your needs? Do you need to expand your supplier network? Do you have to audit your suppliers but can’t spare the internal resources to do it? We can help.
Whether your suppliers provide products or services, aerospace or general manufacturing, we have the experience to conduct a fair and thorough on-site audit on your behalf. We will give you a detailed report that will enable you to make the right decisions.

Is a customer or third-party audit imminent? Do you feel your organization is not as prepared as it should be? Has your quality management system been a little neglected in the last few months? We can help!
Before the audit, we will evaluate your QMS, make correction recommendations, and work with you to implement the corrections, so that you are ready on audit day.
We can also act as your organization’s point of contact with the auditors, freeing your time to run your business. We would coordinate all the logistics, prepare the documented information and generally present your organization in the best light possible, to ensure a good audit result.
After the audit, we can help you work through any findings, so that timely, effective responses are implemented.

It is often the case that the quality manual, procedures, etc. gradually become obsolete and end up being an unmanageable burden that nobody fully understands.
You may even have been issued nonconformities against requirements you forgot you had.
We can streamline your documented information and make sure it actually serves your needs. We remove unnecessary steps, contradictory information and many other ‘audit traps.’
You will end up with only the documentation you need, and actually use.
Towers of Quality can also revise it as needed over time, making sure it stays current, relevant and useful.